Privacy Commitment

At PrimaPlay Casino, safeguarding your personal data is a priority. This Privacy Commitment outlines our approach to handling and protecting the information you share with us. We encourage a thorough review of this policy to make informed decisions regarding your data.

Information Collected

PrimaPlay Casino takes a transparent approach to data collection, focusing on your interactions with the platform.

Personal Data

We gather personal data to enhance your experience on our platform and facilitate smooth operations. Below are the main categories of personal data collected:

Account Setup: When registering on PrimaPlay Casino, you provide personal details such as your full name and contact preferences. These details are used solely to maintain communication with you. While financial details like card numbers may be needed for third-party processors, PrimaPlay Casino does not handle any direct financial transactions.
Voluntary Contributions: Feedback or additional information you provide, whether via email or live chat, is stored and used to improve services. This could include suggestions, complaints, or other input shared with us.
Device Data: Information such as IP addresses, device identifiers, and geolocation may be collected to enhance service personalization.

This personal data helps us tailor your experience, ensure proper communication, and provide better service.

Non-Personal Data

In addition to personal data, PrimaPlay Casino collects non-personal data that doesn't directly identify you. This data includes:

Usage Patterns: We gather anonymized data on how you interact with the platform, including the type of device, browser, language preferences, and timestamps. This helps refine services and improve user experience.
Activity Logs: Information regarding your activities within the casino is collected to ensure continuous service improvement.

By analyzing non-personal data, we can optimize the platform and adapt to the preferences of our users.

Purpose of Information

The information we collect serves several important functions that are essential for the operation and security of PrimaPlay Casino. These include:

Personalizing your gaming experience;
Managing your account (excluding direct payment handling);
Analyzing user interactions to optimize services;
Maintaining communication on updates and service changes;
Identifying and preventing any suspicious activity that could affect platform security;
Investigating reports and ensuring compliance with applicable laws and regulations.

Each piece of information plays a critical role in enhancing your gaming experience while maintaining high security standards.

Data Retention Period

You retain control over your personal information. For changes or deletions of personal data, contact us via emai. Please note, transaction records and certain other data must be retained as required by law.

Responsible Gaming

PrimaPlay Casino adheres to responsible gaming policies, ensuring that users do not spend beyond their means. Tools are available to set deposit limits and restrict account access when necessary. A time-out feature can temporarily disable your account, and a self-exclusion option is available for extended breaks.